Sat Fi-2 Service Down Again?

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Sat Fi-2 Service Down Again?

Another two day outage is coming soon. Customer care knew nothing about this until I informed them.

Apparently, customer care isn’t on Globalstar’s email list. A really bad sign when customer support has to find out about company announcements from its customers. I can hear every MBA groaning from here.

The explanation is that Globalstar is upgrading their network, however, four days downtime in a thirty day period means something much more serious to me.

I hope the system isn’t in trouble or that Globalstar is ending the service without notice. They will not issue any refunds for these outages so don’t expect a rebate if they fold.

Very bad news for all of us working or playing beyond cell phone service and paying over fifty dollars each month. I want service when I’m stuck on an unnamed peak in a mountain range only five or six people have hiked in the last decade.

I’m not being a drama queen but this sattelite terminal isn’t a toy, it is a life saving device. Globalstar needs to treat it as such.

—-

December 11, 2020 — 6:07 A.M. PST

Dear Valued Customer,

We will be conducting system maintenance from Tuesday, December 22, 2020 4pm (PST) through Thursday, December 24, 2020 4pm (PST) and as such there will be no Sat-Fi2 or RAS services during this 48-hour interval.

We apologize for any inconvenience this may cause.

Please contact Customer Care with any questions here or call us at 1-877-452-5782.

Sincerely,
Customer Care

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